I am one to admit mistakes when I make them.
Over the last few weeks I was very busy developing future opportunities. While attending to the future, I lost track of the hired help, and as you would expect, I got jammed up on Friday.
I have someone to cover some of my web work. She moved (without notice to me, and why should she?). However she lost internet for a week, and I wasn’t back checking the status of her projects.
She (or it could have been a he) fell a week behind. My name is on the door, so I fell a week behind.
On this project, we were able to overcome by working over the weekend. (I had to defer some other things). However we had some slightly upset customers, who I now have to “up the service level” to keep them from bolting. This was not a fatal error, but it was an error in judgment on my part. On your part, a similar error could be fatal to the project so:…….
The take away is: When you think things are just going swimmingly well, they probably are not.
PS Its not arrogant to consider yourself one of the best, the best always get up shake it off and move forward, and then analyze how to eliminate the mistake.
PPS. The customers acknowledged, they had recognized that we were falling behind, but didn’t even mention it to me, so I guess they were not that disappointed.
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